Head of Technology & Product Development

The IQVIA Translation Services Head of Technology & Product Development leads all executive decisions with regards to the technological interests of the IQVIA Localization business. They are responsible for outlining the technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company's business needs. This role will be responsible for stimulating an environment of innovation and entrepreneurship.

You will:

• Hold the ownership and ultimate responsibility from a Technology and product development perspective on ITS software suite
• Identify, lead, and manage innovative approaches to business challenges and work with teams inside and outside IQVIA organization to deliver customer centric solutions and services
• Have a disruptive and innovative mind set with forward thinking vision to nurture new ideas from concept, through pilot and into production
• Develop & execute the strategy for IQVIA Translations
• Evaluate and implement new systems and infrastructure
• Understand the suite of technology applications & key business drivers of our clients, ensuring that our solutions meet with customer requirements
• Responsible for developing relationships with customers and developing unique solutions tailored to customer need
• Partner with IQVIA innovation team to continuously explore innovation and benefit from IQVIA innovation and incubation network

We are looking for a Head of Technology & Product Development to provide sound technical leadership & vision in all aspects of our Localization business. You will communicate with employees, stakeholders and clients, ensuring IQVIA differentiates ourselves in the market through our advanced technology solutions & ease of doing business with.

Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends, with experience within the language industry, AI/ML & having worked in a regulated field, where healthcare or life sciences would be preferential.

Your Responsibilities will include:

• Collaborate with business leaders & customers to develop & manage the long-term strategic roadmap, ensuring alignment to the overall business objectives
• Conduct research to improve the technological assets of the service
• Stay current with emerging technical innovations & application development technologies & solutions with the Localization industry. Discover and evaluate new technologies that yield competitive advantage
• Develop technical aspects of the company’s strategy to ensure alignment with our business goals
• Works with marketing & product managers to define new products
• Help departments use technology profitably & support with adoption
• Undertakes customer needs analysis; designs solutions and recommends products to meet those needs; and conducts customer product demonstrations and presentations where required
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes, ensuring adherence to IT standards & procedures, that all work meets computer systems validation requirements & software delivery process adheres to regulated SDLC as applicable. Ensure that any issues identified in QA or customer audits are appropriately addressed
• Ensure all technology activities conform to IQVIA IT security standards & all data & systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized access
• Develop & test the IT disaster recovery plan in conjunction with the business continuity plan
• Create supporting business cases, including financial impact & benefits statements to support technical solutions
• Monitor KPIs and budgets to assess technological performance. Consistently evaluate technical efficiency and makes changes as necessary
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and customers
• Lead a team of solution architects who will be responsible for the development & maintenance of new IQVIA technologies & business essential services
• Manage staff in accordance with the organization’s policies & applicable legislation. Responsibilities include planning, assigning & directing work; appraising performance & guiding professional development; rewarding & disciplining employees; addressing employee relations issues & resolving problems